Singapore Airlines was named number one.
Air New Zealand CEO Christopher Luxon says in a press release that listening to feedback and keeping customers at the core has helped the airline to continually improve its customer experience.
“We’ve invested significantly in technologies like our chatbot, Oscar, our Airband for unaccompanied minors, and our mobile app, innovative in-flight products and aircraft interiors, modern fleet, and new and refreshed lounge spaces to ensure a high quality and seamless customer experience,” Luxon says.
Award winners were determined using an algorithm of the quantity and quality of airline reviews and ratings submitted by travellers on TripAdvisor flights over 12 months.
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